UPDATE: The original article I wrote for Anthropology News has been archived behind a paywall, and is unavailable unless you are an AAA member. Apologies for the inconvenience.
Follow this link to an article I wrote for the American Anthropological Association’s Anthropology News website. In it, I talk about how I apply my anthropology training to user experience research, product/web design and business, and why anthropology is the perfect background for this type of work.
Anthropologizing 
I like your phrase about creating a culture of empathy within the organization – it really resonates with my work, but I just never thought of it that way.