The Medium is the Message: A Lesson in Engaging Stakeholders in the UX Research Process

From designers and information architects to researchers and strategists, user experience practitioners must pay attention to the methods by which they communicate their ideas. As Marshall McLuhan first pointed out in 1964, the medium by which information is conveyed affects how the information, or message, is perceived by the audience. This is especially important for … Continue reading The Medium is the Message: A Lesson in Engaging Stakeholders in the UX Research Process

“Just another dad on his cellphone”: Evernote as Field Notebook

Editor's note: What is the "right way" to take and organize research fieldnotes? In this guest post, David Keyes explores his fieldnote hang-ups and shares how he came to understand his own "right way" with Evernote. Whether you do it the old-fashioned way with a notebook and pen, or rely on new technologies, David concludes that … Continue reading “Just another dad on his cellphone”: Evernote as Field Notebook