What I’ve been reading lately: the not-so-weekly digest (#3)

Presenting another installment of a collection of most-highly-recommended articles and websites that shaped my thinking throughout the past few weeks on the topics that most excite me right now: design, research, business, technology, food, personal growth, and culture [change] and society. (Note: I decided to try out a new format for the digest that includes … Continue reading What I’ve been reading lately: the not-so-weekly digest (#3)

[Book Review] Practical Ethnography: A Guide to Doing Ethnography in the Private Sector by Sam Ladner

I always eagerly anticipate new contributions to the field of business and design anthropology because it's an area of practice that is still growing and could use as much thoughtful ideation around its identity, values, and application as it can get. My hope for new books, articles, blogs and other forms of idea-sharing in this … Continue reading [Book Review] Practical Ethnography: A Guide to Doing Ethnography in the Private Sector by Sam Ladner

“Fixing Culture”: The Case of Olive Garden

Tasteless, hotdog-bun-like bread sticks. Bland pasta sauce. Operational inefficiency. Excessive corporate spending on private jets and a crappy new logo. These are just a few of the issues identified with the casual dining chain Olive Garden in a scathing September 2014 report entitled "Transforming Darden Restaurants." The 294-page report was written by Starboard Value*, an … Continue reading “Fixing Culture”: The Case of Olive Garden

PopAnth Call for Contributions

From the PopAnth website: "PopAnth translates anthropological discoveries for popular consumption. Academia does a lot of good work researching, decoding and understanding human societies – past and present. We discover all kinds of really cool stuff about human nature and culture. Anthropology can help us understand who we are as individuals and as a global … Continue reading PopAnth Call for Contributions

What I’ve been reading lately: the not-so-weekly digest (#2)

Photo by Isaac Sachs Presenting another installment of a most-highly-recommended collection of articles and websites that shaped my thinking throughout the past few weeks. The articles span across the topics that most excite me at the moment, including research, design, business, technology, food, and culture [change] and society. Research Why do organizations have trouble embracing … Continue reading What I’ve been reading lately: the not-so-weekly digest (#2)

Selling value by understanding values: advancing ethnography through client empathy

As a UX researcher, I get questions from time to time about the art, science and practice of user research from people who do not fully grasp its fundamentals. And that's understandable, because as researchers, we can't expect everyone to be familiar with the inner workings of what we do and how we do it. … Continue reading Selling value by understanding values: advancing ethnography through client empathy